These Policy were last revised on September 25, 2024.

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Kasen Law Firm and its affiliates (referred to herein as “we”, “us”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”), which describes what personal information we collect about you, how we use it, to whom we may disclose it, and what choices you have regarding our use of your personal information. This Privacy Policy applies to personal information collected in connection with our website located at www.kasenlawfirm.com and any other webpage that Kasen Law Firm maintains that links to this Privacy Policy (collectively, the “Site”), any current or future mobile applications associated with Kasen Law Firm or the Site (collectively, the “App”), our email communications, our social media pages, other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the services we provide (collectively, the “Platform”). 

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TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes the categories (with non-exhaustive examples) of personal information we may collect about you. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection. 

CategoriesExamples

Individual Identifiers and Demographic Information

Contact information, such as name, email address, phone number, mailing address, job title, and organization.
Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform.
Demographic information, such as date of birth, gender, age, marital status, and race pulled from your claim.

Sensitive Personal Information

Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information.
Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details.
Medical information, such as doctor’s notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, daily symptom reporting, and other records and information.
Precise physical location, which we may collect via the App if you consent to that collection through the App.

Sensory Data

Call recordings, such as our recordings of calls you make to our customer service team, which may be recorded by us and our service providers.
Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.

Commercial Information

Representation information, such as details about your claim, case, or other legal matter,  the distribution of settlement of other payments to you (if applicable).
Account information, such as the username and password you provide when you register for an account and any information stored or transmitted in your account or profile.
Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services (which may be recorded by us and our service providers).

Internet or Network Activity Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information.
Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.

Inferences Drawn from Personal Information

Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

 

We may collect the categories of personal information described above from the following sources:

• Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by Kasen Law Firm, some portions of the Services may be used by active Kasen Law Firm clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.

• Personal Information Collected Automatically. We and our third party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above. 
  
  To facilitate the automatic collection described above, we may use the following technologies:

  • Cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, facilitate online advertising, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Platform. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.

  • Pixels. Pixels, which are also known as “web beacons,” or “clear GIFs,” are typically used to determine whether a webpage or email was accessed or opened, or that certain content was viewed or clicked. Data collected from pixels is often used to compile statistics about usage of websites and the success of email marketing campaigns.

  • SDKs. Software development kits, or “SDKs,” are third-party computer codes used in connection with the App for a variety purposes, including to provide analytics regarding the use of the App, integrate with social media, add features or functionality to the App, or facilitate online advertising. SDKs may enable third parties to collect information directly via the App.

  • Session Replay Technologies. Session-replay technologies are third-party software used to record a video replay of users’ interactions with the Site. The video replay may include users’ clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how users interact with and use the Site, and identify areas for improvement.

  • Local storage.  Local storage is used to save data on a visitor’s device. We use data from local storage to turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our services, remember your preferences, and measure ad effectiveness.

• Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:

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  • Our business partners, such as third-party data providers, advertising partners, and service providers.

  • Public sources, such as social media platforms and publicly available records.

  • Individuals or entities involved in our clients’ legal matters, such as doctors, other parties, and other individuals that you may direct to provide us with information.

  • Referral sources, such as members of our referral network, website submissions, and other referral sources.

We may merge or combine such personal information with the personal information we collect from you directly or automatically.

 

USE OF PERSONAL INFORMATION

We do not use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

• To Provide Our Platform. We do not use personal information to provide our services, including the Platform. For example, we use personal information:

  • to facilitate your requests for a free case evaluation and determine your legal needs;

  • to provide you with legal and other services, content, and features you request;

  • to create, manage, and monitor your account;

  • to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;

  • to operate, troubleshoot, and improve the Platform;

  • to process your transactions, invoices, and settlement payments;

  • to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests; 

  • respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and

  • enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in. 

• For Direct Marketing. We may not use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications as described in the “Your Choices” section below.

• For Research and Development. We do not use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business. 

• For Compliance, Fraud Prevention and Safety.

  • to enforce our Terms of Use and other agreements we may have;

  • to comply with applicable laws, regulations, lawful requests, and legal processes;

  • to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);

  • to maintain the security and integrity of our business, the Platform, users, our third party business partners and service providers, our databases and other technology assets;

  • audit our internal processes for compliance with legal and contractual requirements and internal policies; and

  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

• For Interest-Based Advertising. We, our service providers, and our third party advertising partners may collect and use your personal information for advertising purposes. We may not contract with third-party advertising companies and social media companies to help us advertise our services, identify potential customers, and display ads on our Platform and other sites and services, including through the use of interest-based advertising. These companies may use cookies and similar technologies to collect information about you (including the device information and online activity information described above) over time across our Platform and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you and/or use hashed customer lists that we share with them to deliver ads to you and to similar users on their sites and services. You can learn more about your choices for limiting interest-based advertising, under “Advertising Choices” in the “Your Choices” section below.

 

DISCLOSURE OF PERSONAL INFORMATION

In addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we will not disclose personal information with the following categories of recipients:

• Service Providers. Kasen Law Firm will not share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers. These third-party service providers have limited access to personal information as needed to perform their functions on our behalf and for no other purpose. Kasen Law Firm will not share with third-party service providers any text message originator opt-in data and consent, or any election to receive SMS communications.

• Other Law Firms or Lawyers. Kasen Law Firm will not share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such information.

• Authorities, Law Enforcement, and Private Parties. Kasen Law Firm will not disclose personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or agreements with third parties, or for crime-prevention purposes.

• Business Transactions. Kasen Law Firm will not disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, Kasen Law Firm or our related companies (including in connection with a bankruptcy or similar proceedings).

• Advertising Partners. We may share your personal information with third party advertising or joint marketing partners for the purposes described in this Privacy Policy (including interest-based advertising) or at the time of collection.

• Professional Advisors. We will not disclose your personal information to our professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

• Affiliates and Related Companies. We will not share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or will not be affiliated with us in the future for the purposes described in this Privacy Policy.

• Consent. Kasen Law Firm will not otherwise disclose your Personal Information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent, such as when required by law.

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INFORMATION SECURITY

Kasen Law Firm takes commercially reasonable measures to secure and protect the personal information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

 

Exercising Your Privacy Rights
To request to exercise the privacy rights listed above where available under applicable law, please complete (or have your authorized agent complete) our interactive webform available by clicking here: Privacy Rights Portal, or call us toll-free at: 1-(718) 337-8012. 

If you wish to exercise your right to opt-out of “sales,” “sharing,” or “targeted advertising” as it relates to the use of cookies and other tracking technologies on our Site, please click the “Your Privacy Choices” link in the persistent footer of the Site. Where required by applicable law, the Site also recognizes the Global Privacy Control (GPC) signal. Note that due to technological limitations, if you visit our Site from a different computer or device, or clear cookies on your browser that store your preferences, you will need to return to the Site to select your preferences or rebroadcast the GPC signal.  

While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:

• Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the personal information to which your request relates (if not to you).

• Authorized Agents: If you are an authorized agent acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf. We may require the consumer’s proof of identification, the authorized agent’s proof of identification, and any other information that we may request in order to verify your request, including evidence of valid permission to act on the consumer’s behalf.

• Help Us Verify Your Identity: Provide us with information to verify your identity. Please note that if we cannot initially verify your identity and confirm you are a resident of a state that offers the relevant right(s), we may request additional information to complete the verification process. Any personal information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.

• Direct Our Response Delivery: Please provide us with an e-mail or mailing address through which we can provide our response. If you make the request by email, unless otherwise requested, we will assume that we can respond to the email address from which you made the request.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.

We try to respond to all legitimate requests within 45 days of your request, or as otherwise required by applicable law. Occasionally it may take us longer than 45 days to respond, for instance if your request is particularly complex or you have made a number of requests. In this situation, we will notify you of the delay, and may continue to update you regarding the progress of our response.

 

Appealing Privacy Rights Decisions

Depending on your state of residency, you may be able to appeal a decision we have made in connection with a request you submit to us to exercise one of your privacy rights under applicable state privacy law. All appeal requests should be submitted by emailing us at contact@kasenlawfirm.com with the subject line, “Privacy Request Appeal.” If you have concerns about the results of your appeal, depending on your state of residency, you have the ability to contact the Attorney General in your state.

 

CHANGES TO THIS PRIVACY POLICY

Kasen Law Firm may change this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Such changes will be effective upon posting the revised Privacy Policy on our Platform. You will be able to tell when this Privacy Policy was last updated by the Last Updated date included at the bottom of this Privacy Policy. By continuing to use our Platform, or communicating electronically with us thereafter, you acknowledge such changes to this Privacy Policy.